I'm at my best in early-stage environments where the playbook doesn't exist yet, and my job is to write it.
Building customer success infrastructure from scratch for early-stage B2B SaaS: onboarding, adoption, retention, and AI-assisted workflows.
See the work →A newsletter for non-technical professionals who want to use AI and automation without needing a technical background. You don't need to be a tech person to work like one.
Read Hustlyst →Small, practitioner-first workshop rooms for Customer Success professionals. Real scenarios, honest post-mortems, no vendor pitches.
Join a room →Hustlyst for AI and automation without the jargon. CS Pulse for what Customer Success actually looks like from inside the job.
Read them both